Return and Refund Policy:

Returns:

  • Unopened items are eligible for return within 30 days of the item purchase date.
  • Items must be returned in unopened condition with all of the included hardware and pieces to receive a full refund.
  • Returns must be authorized before sending back the item.  Please contact us at support@metalroofingscrews.com about authorizing your return.  We reserve the right to deny refund to sender without prior return approval.

Return Shipping:

  • To return your product for refund, you will be responsible for the return shipping costs.  Shipping costs are non-refundable.  If you are returning an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.  We don't guarantee that we will receive your returned item.

Refunds:

  • All items returned must be in unopened condition

  • All returns are reviewed upon arrival.  Items returned in suitable condition will be approved for refund.  Any item that is damaged, used, or missing pieces may be denied a refund or subject to a restocking fee. 

  • If your return is approved, we will process the return and a credit will be applied to your credit card or the original form of payment, within a certain number of days.  Please allow up to 14 days for us to process your return.

Restocking Fees:

  • Eligible items returned in unopened condition, containing all of the included hardware and accessories, and within the 30 day return period are not subject to any restocking fees.

  • A restocking fee of up to 50% may be applied to damaged items, items returned after the return period, or items missing included hardware and accessories.

*Custom Orders are Non-Returnable and Non-Refundable*

*NPC Solar Seal #900, Copper Products, and Stainless Steel Products are subject to up to a 50% restocking fee upon return*

Have Questions About Your Return? - Contact us at support@metalroofingscrews.com or call us at 1-866-773-1177.

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