Return, Exchange, and Refund Policy
Return Policy:
Returns:
- Unopened items are eligible for return within 30 days of the item purchase date.
- Items must be returned in unopened condition with all of the included hardware and pieces to receive a full refund.
- Returns must be authorized before sending back the item. Please contact us at support@metalroofingscrews.com about authorizing your return. We reserve the right to deny a refund to the sender without prior return approval.
Return Shipping:
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To return your product for refund, you will be responsible for the return shipping costs. Shipping costs are non-refundable. If you are returning an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
*Custom Orders are Non-Returnable and Non-Refundable*
*NPC Solar Seal #900, Copper Products, and Stainless Steel Products are subject to up to a 50% restocking fee upon return*
Exchange Policy:
Exchanges:
- Unopened items are eligible for exchange within 30 days of the item purchase date.
- Items must be returned in unopened condition with all of the included hardware and pieces to be eligible for an exchange.
Exchange Shipping:
- To exchange your product, you will be responsible for the return shipping costs. Shipping costs are non-refundable. If you are returning an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Exchanged products will not be shipped out until the original item has been returned to our facility. Once the original item is returned, we will ship out the exchange.
- If you would rather us ship out the exchange sooner, we recommend placing an order for the product you need and returning the original product for a refund. This will allow us to ship out the exchange once payment has been received instead of waiting the transit time for the returned item to make its way to our facility.
- Exchanges must be authorized before sending back the item. Please contact us at support@metalroofingscrews.com about authorizing your exchange. We reserve the right to deny a refund to the sender without prior exchange approval.
Refund Policy:
Refunds:
- All items returned must be in unopened condition.
- All returns are reviewed upon arrival. Items returned in suitable condition will be approved for refund. Any item that is damaged, used, or missing accessories may be denied a refund or subject to a restocking fee.
- If your return is approved, we will process the return and a credit will be applied to your credit card or the original form of payment within 3-5 business days. Please allow up to 14 days for us to process your return.
- Eligible items returned in unopened condition, containing all of the included hardware and accessories, and within the 30-day return period are not subject to any restocking fees.
- A restocking fee of up to 50% may be applied to damaged or opened items, used items, items returned after the return period, or items missing included hardware and accessories.